Privacy Policy

1. Introduction

This Privacy Policy explains how the official website of Dr. Md. Iqbal Hasan (MBBS, BCS (Health), MS — Orthopaedic Surgery, NITOR), Orthopaedic & Trauma Surgeon practising at Popular Diagnostic Centre Ltd., Tangail, collects, uses, and safeguards the personal information of visitors and patients who use this website ("Site").

By using this Site — including booking an appointment, submitting the contact form, using the AI Health Assistant (MediBot), or starting a WhatsApp chat — you agree to the collection and use of information in accordance with this policy. If you do not agree with any part of this policy, please discontinue use of the Site and contact the chamber directly by phone.

2. Information We Collect

We collect only the information necessary to respond to your request, manage appointments, and improve the Site. This may include:

• Appointment details — your name, phone number, email address, preferred date/time, and reason for visit, submitted through the Book Appointment form.
• Contact form details — your name, email, phone number, subject, and message when you write to us.
• AI chat messages — questions you type into the MediBot AI Health Assistant, used only to generate a helpful response.
• WhatsApp messages — if you use the WhatsApp widget, your message is sent directly through WhatsApp and is subject to WhatsApp's own privacy policy.
• Patient reviews — name, rating, and comments you choose to submit for the Testimonials section.
• Technical data — IP address, browser type, device type, and pages visited, collected automatically for security and analytics purposes.

3. How We Use Your Information

Information collected through this Site is used strictly for legitimate clinical and administrative purposes, including to:

• Confirm, reschedule, or follow up on appointment requests by phone, SMS, or email.
• Respond to enquiries submitted through the contact form or AI Health Assistant.
• Send appointment reminders or important updates related to your visit.
• Publish patient reviews you voluntarily submit (only after approval, and only the details you choose to share).
• Understand how visitors use the Site so we can improve content and navigation.
• Maintain the security and proper functioning of the Site.

We do not sell, rent, or trade your personal information to any third party for marketing purposes.

4. Third-Party Services & Sharing

To operate certain features of this Site, limited information is shared with the following trusted service providers, solely for the purpose of delivering that feature:

• AI language providers — messages sent to the MediBot AI Health Assistant are processed by third-party AI language model providers to generate a response. Do not share sensitive personal identifiers (such as national ID numbers) in the chat.
• WhatsApp (Meta) — messages sent via the WhatsApp widget are handled directly by WhatsApp under Meta's own privacy policy.
• SMS gateway providers — used only if SMS appointment confirmations are enabled, to deliver text messages to the phone number you provide.
• Email service (SMTP) — used to send appointment and contact-form notifications to the clinic and, where applicable, confirmations to you.
• Google Analytics — anonymised, aggregate usage statistics (pages visited, device type, approximate location) help us understand Site traffic. No personally identifying appointment or medical data is sent to Google Analytics.
• Popular Diagnostic Centre Ltd. — appointment details may be shared with chamber administrative staff solely to coordinate your visit.

We do not share your personal or medical information with any other third party except where required by Bangladeshi law or to protect the safety of a patient in an emergency.

5. Cookies & Analytics

This Site uses minimal cookies and browser storage to support core functionality — for example, remembering that you have already seen a greeting banner during your current session, and enabling Google Analytics to measure aggregate traffic. You can disable cookies in your browser settings at any time; doing so will not prevent you from browsing the Site, but some features (such as remembering a dismissed banner) may not work as expected.

6. Data Security

We take reasonable technical and administrative measures to protect the information you provide — including restricted, password-protected access to the appointment and message management system, and secure transmission of data over HTTPS. However, no method of transmission or storage over the internet is 100% secure, and we cannot guarantee absolute security of information you submit online.

7. Data Retention

Appointment requests, contact messages, and reviews are retained only as long as necessary to fulfil the purpose for which they were collected — typically for the duration of your treatment relationship with the clinic, and for a reasonable period afterward for record-keeping and follow-up care. You may request earlier deletion of your information as described in Section 8 below.

8. Your Rights & Choices

You have the right to:

• Ask what personal information we hold about you and request a copy of it.
• Request correction of inaccurate or outdated information.
• Request deletion of your contact or appointment information, subject to any legal or medical record-keeping obligations.
• Withdraw a submitted patient review at any time by contacting us.
• Opt out of non-essential communication such as reminders, while still being able to contact the chamber directly.

To exercise any of these rights, please reach out using the contact details in Section 11.

9. Children's Privacy

This Site is intended for use by adults booking or managing care on behalf of themselves or their family, including children. We do not knowingly collect personal information directly from children through this Site. Appointment details for a minor patient should be submitted by a parent or guardian.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Any changes will be posted on this page with a revised "Last Updated" date. Continued use of the Site after changes are posted constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how your information is handled, please contact us: